This week we’re supporting National Customer Service Week and one of the themes this week is about championing customer service from the boardroom and reinforcing what customer service means to the leadership of VolkerStevin. We caught up with Eddie Tattersall, our business development director to find out more…
“Providing an excellent customer experience isn’t an easy task, but it is key to the continued success of our business. Of course, delivering a great engineering solution is still at the core of our business, but in today’s competitive industry, we must lead by example and stand out from the rest.
It is our loyal and devoted project teams that are the vital link between our clients and the communities we work in, and it is essential that we all understand our vision, what we jointly want to achieve, and how we play our part in support of our aim of getting things right first time.
All areas of our business work together to enhance our customer experience and we always aim to meet the expectations of our clients, by working collaboratively, from the design stage to post construction handover. It is really important that we ensure we take onboard their feedback and the feedback from the communities we’re working in, to come up with the very best solution for everyone involved.
It’s been fantastic to see everyone getting involved with National Customer Service Week through the daily activities we’ve organised, and on behalf of the VolkerStevin leadership team I would like to thank all our teams for their commitment and dedication to delivering excellent customer service.”