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HomeNewsVolkerStevin celebrates National Customer Service Week 2019

VolkerStevin celebrates National Customer Service Week 2019


From 7-11 October, VolkerStevin celebrated National Customer Service Week 2019, championing the importance of great customer service. The week is designed to highlight the positive impact strong and effective customer service skills can have on successful business practice.

Elsie - Anchorsholme

For the Customer Experience team, getting to know their customers and understanding their needs and requirements is vital to a project's success. By keeping channels of communication open and going the extra mile to support residents, as well as leaving a lasting legacy, the team manage to make a hugely positive impact on communities.

VolkerStevin's Customer Experience team threw themselves into the week, scheduling a varied and exciting programme of events based around five key themes:

  • Monday – Insight: Knowing your customer and how to deliver to them
  • Tuesday – Capability and Skills: Identifying and nurturing customer service skills in your organisation
  • Wednesday – Recognition: Celebrate your customer service heroes
  • Thursday – Leadership: Championing customer service in the boardroom
  • Friday – Trust: Building brand reputation and trust by delivering on promises

Without a doubt, the highlight of our week was inviting our staff to meet Elsie. Elsie is chairwoman of Anchorsholme Bowling Club and one of our customers.

Elsie's bowling club sits at the heart of the community and in the middle of our Anchorsholme Park project site at Thornton Cleveleys. By working with Elsie over the past five years, supporting her club and building a foundation of trust and friendship, we have cultivated a fantastic, lasting relationship.

We invited Elsie to our Preston office to take a look behind the scenes and meet our senior management team. Elsie presented a 'thank you' trophy to staff, to show the bowling club's appreciation for VolkerStevin delivering on our promises over the past five years.

Elsie said: "The team are more like family than contractors. It will be a sad day when they pack up and leave Anchorsholme Park."