Community

Integrity

To ensure that all of our employees are open and honest, our business ethically and morally strong and each of us is accountable.

This is evidenced by our customer relations policy that all employees agree to:

• Work in a spirit of mutual respect
• Co-operate fully
• Be open and honest
• Be fair in our commercial approach
• Deal with problems effectively and efficiently and resolve conflict as early as possible at the lowest possible level
• Maintain and, where possible, enhance the reputation of our customers through careful consideration of their customers and third parties
• Use our engineering and business skills to innovate wherever possible
• Deal with complaints promptly and courteously
• Deliver the benefits of our culture of continuous improvement

Society

Respect people and their local environment, be responsive to the communities in which we work.

We are an active member of Business in the Community and operate local employment initiatives and try and give preference to the local supply chain in order to leave a positive economic legacy after the project is complete. For example, on our White Cart FAS Scheme in Glasgow, VolkerStevin embraced local employment initiatives and developed in line with Glasgow Regeneration Agency and Glenwood Business Centre the Skill to Build Initiative, which involved the training and employment of local long term unemployed people. Our construction co-ordinator liaised with the site team and between them they achieved 75% local labour employment exceeding the 50% target set at the outset.

On the project VolkerStevin also developed a relationship with Glasgow City Council Development and their Regeneration Services Community Benefit Programme Manager. We recognised the key co-ordination role he played between the main contractor and the small to medium size enterprises and appreciated the benefits of employing local enterprises for signs, fencing, tarmac repairs and PAT testing services.